Kiss Kiss Heart
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Terms & conditions
1.  Currency.
All prices on this website are in Pounds Sterling.  We do not accept other currencies.  Please note if ordering from a non EU country you may be liable to your government for import duties.  Please check this before you make an order as this is beyond our control. 
2. Accepted payment.
We accept Payment by Credit Card, Credit card over the phone payments can be made if you do not like using the internet form. Please note all online payments are made using a secure checkout (SSL).  We can take payment by bank transfer if arranged beforehand.
3. Postage.
All parcels will be sent within 5 working days and using a tracked service.  We use Royal Mail Tracked 48 & 24, Recorded Delivery, Special Delivery or International Signed For.  Items over 2kg will be sent via courier (My Hermes or Parcelforce) which will take 2 to 5 days to arrive.
4.  Returns 
In addition to Distance Selling Regulations you can return any item within 14 days of receipt for a refund of that item or an exchange.  Items must be in a good condition, unworn.  Item cost will be refunded.

Some items such as tights , underwear and pierced jewellery must be sealed in the packet otherwise refunds will not be given.  These items will be returned to the customer at the customer's expense. 

This does not affect your statutory rights.

All extra postage at customer's expense.  The goods are your responsibilty until they reach our warehouse.  We recommend posting by trackable means.  In the event that we have to collect goods the full cost of this will be charged to the customer.

5. Cancellation
You have the right to cancel this contract within 7 days.  This must be done in writing. 
6.  Privacy. promises not to share your information with any 3rd parties.  Any information collected will be used in fullfilment of orders, record keeping and email updates.  In the event of a privacy policy update we will notify you on this page.  
7. Copyright © 2007 Ruth and Brian Crundwell
All pictures and writing on this website are copyrighted. Permission must be requested and granted before using any content. Intellectual property rights belong to Ruth and Brian Crundwell T/As Rocket.
8.  Address of
Kiss Kiss Heart
63 High Street
United Kingdom
Tel: 01634 813349
VAT number 573 7394 05
Email contact:  Click here
9.  Company name Rocket, trading as Kiss Kiss Heart